Handling Office Communications: Phone, Email, Memos
With E-Certificate After Completion!
Handling Office Communications: Phone, Email, Memos is a practical, self-paced online course designed to strengthen essential office and workplace communication skills. Learn how to communicate clearly, professionally, and appropriately through three of the most common forms of workplace communication: telephone calls, professional emails, and office memoranda.
Through realistic workplace scenarios and practical exercises, learners will develop skills in handling calls and challenging callers, taking accurate messages, writing professional emails, using To/CC/BCC appropriately, managing attachments and sensitive information, and preparing clear, concise, and action-oriented office memos.
Upon successful completion of the course requirements, learners will receive an E-Certificate of Completion that can document their continuing learning and professional development. The training may also be included in your PDS or Resume, where applicable, making it especially valuable for employees, administrative professionals, job seekers, and individuals preparing for office-based roles.
Build practical communication skills you can apply immediately in the workplace, while adding relevant training to your professional credentials.
Learning Objectives
By the end of the course, learners should be able to:
- Identify the appropriate communication practices for common telephone, email, and memo situations.
- Handle incoming and outgoing office calls professionally, including inquiries, transfers, message-taking, and difficult situations.
- Compose clear, concise, and professional workplace emails appropriate to their purpose and recipient.
- Apply appropriate practices when using recipients, CC/BCC, attachments, replies, forwarding, and personal or confidential information in email.
- Prepare a clear and properly structured office memo for common internal communication needs.
- Select and apply an appropriate communication approach in realistic workplace situations involving phone, email, and memos.
Target Participants
- Administrative Assistant
- Administrative Officer
- Office Staff
- Office Secretary
- Receptionist
- Front Desk Personnel
- Customer Service Representative
- Government Employee
- Private-Sector Employee
- HR Personnel
- Project Staff
- Executive Assistant
- Supervisor
- Team Leader
- Virtual Assistant
- Freelancer
- Student
- Fresh Graduate
- Job Seeker
Course Outline
Quick Course Guide 1
- Here’s What to Know Before You Begin
Handling Office Phone Communications 2
- Professional Phone Communication
- Taking Messages and Handling Challenging Calls
Writing and Managing Professional Email 2
- Writing Clear and Professional Workplace Emails
- Recipients, Replies, Attachments, and Email Risks
Preparing Office Memos & Choosing the Right Communication 2
- Writing Effective Office Memos
- Phone, Email, or Memo? Handling Communication in Real Office Situations
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