FAQs

FAQs2026-01-08T08:54:00+08:00

Asked by the Learners

Enrollment

How can I enroll in a training course?2026-01-14T21:00:56+08:00

To enroll, simply register or log in to your Knowledge Horizons PH account. Once logged in, browse through our course library, select your preferred training, and click “Start Learning.”

Can I register for more than one training at a time?2025-11-03T11:55:33+08:00

Yes! You can enroll in multiple courses at once. Our programs are self-paced, so you can complete them at your own convenience. You can easily access all your active and completed courses from your ”My Courses” dashboard.

Are the courses available anytime?2026-01-14T21:04:23+08:00

Yes! Once you enroll, you can access your course 24/7 from anywhere as long as you have an internet connection. Learn at your own pace using your desktop, laptop, or mobile device, whenever it fits your schedule.

Do I need to meet any prerequisites before enrolling?2025-11-03T11:56:20+08:00

Most of our courses are designed to be beginner-friendly, requiring no prior experience. However, some advanced programs may recommend a basic understanding of certain topics. Details are always provided in each course description.

Can I access my enrolled courses after completing them?2026-01-14T21:04:58+08:00

Yes! You can revisit completed courses anytime to refresh your knowledge or review materials, as long as your account remains active.

Payment & Confirmation

Are payments processed securely?2026-01-14T21:05:58+08:00

Yes. All payments made through our platform are securely processed and encrypted, ensuring the safety, privacy, and confidentiality of your payment information.

What are the available payment methods?2025-11-03T11:57:09+08:00

We accept online payments through major local channels such as bank transfers and QRPh (GCash, Maya, and other digital banks accepted). Payment instructions will appear once you select your preferred training and proceed to checkout.

How will I know if my payment has been received and confirmed?2026-01-14T21:10:04+08:00

Once your payment is successful, you will receive an email confirmation, and you can immediately access your course in your profile dashboard under “My Courses.” You may also click the course title to start your lesson right away.

Do you issue invoices for payments made?2025-11-03T11:58:00+08:00

Yes. Invoices are automatically issued for every confirmed payment. You’ll receive a digital copy via email for your records.

Certificates & Learning Access

What if I don’t pass the assessment on the first try?2025-11-03T12:01:41+08:00

No problem! You can retake the assessment until you successfully meet the passing score. We encourage continuous improvement and self-paced learning progress.

Can I download or print my certificate?2025-11-03T12:00:59+08:00

Absolutely! Certificates are available in PDF format and can be downloaded or printed for your personal and professional records.

Will I receive a certificate after completing the course?2026-01-14T21:11:01+08:00

Yes. Once you finish all lessons and pass the required assessment, your Certificate of Completion will be automatically generated and available for download anytime from your account.

Are the courses self-paced?2026-01-14T21:13:11+08:00

We offer both self-paced online courses and live virtual training sessions via Zoom.

For self-paced courses, you can learn at your own time and convenience. Pause, continue, or revisit the lessons anytime.

For live online training, sessions are usually held every Saturday. Visit our Facebook page or the Events Page forthe latest schedule and registration details.

When can I access my course after enrolling?2025-11-03T11:59:22+08:00

You can start learning instantly right after your payment is confirmed. Once enrolled, your course will automatically appear on your “My Courses” dashboard, and you can access it anytime through your account.

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