Knowledge Horizons Training and Development Services, doing business as Knowledge Horizons PH, respects your privacy and is committed to protecting your personal data. This Privacy Policy explains how we collect, store, use, process, share, and protect your information when you use our website, learning platform, training modules, webinars, mobile access, and all related services.

By using our platform, you confirm that you have read, understood, and agreed to the terms of this Privacy Policy.

1. OUR COMMITMENT TO DATA PRIVACY

As an online training and development service provider based in the Philippines, we comply with:

• The Data Privacy Act of 2012 RA 10173
• Its Implementing Rules and Regulations
  
• National Privacy Commission issuances and circulars
  
• Applicable laws governing digital transactions and intellectual property

Our business values include ethical practices, integrity, and learner-centric operations as set out in our company profile and values 

We collect only the minimum necessary information to deliver our educational services and to fulfill legal obligations.

2. PERSONAL DATA WE COLLECT

We collect personal data directly from you when you sign up, access the LMS, enroll in courses, or participate in assessments. Data collected may include:

2.1 Account Information

• Full name
  
• Email address
  
• Mobile number
  
• Country and city
  
• Age confirmation
• Password and login credentials

2.2 Profile and Course Information

• Courses you enrol in
  
• Progress tracking
  
• Assessment results
  
• Downloaded and submitted activities
  
• Certificates issued
  
• Scores and completion records

2.3 Payment Information

Payments are processed through PayMongo. We may collect:

• Payment confirmation details
  
• Transaction reference numbers
  
• Payment status
  
• Mode of payment

We do not store full credit card or bank details.

2.4 Communication and Interaction

• Messages sent to us via email or contact form
  
• Helpdesk and support requests
  
• System logs and activity records
  
• Responses to surveys or feedback forms

2.5 Web and Technical Data

Collected automatically through cookies or analytics tools:

• IP address
  
• Browser type
  
• Device type
  
• Operating system
  
• Access times
  
• Pages visited
  
• Session duration

2.6 Webinar and Video Conference Data

For live webinars conducted through Zoom:

• Your name as displayed during the webinar
  
• Attendance confirmation
  
• Chat interactions if applicable

Recordings are not publicly distributed unless explicitly stated and agreed upon.

2.7 Storage Location of Data

Your personal data may be stored on cloud servers managed by our Learning Management System provider and trusted third-party service partners. These servers may be located outside the Philippines depending on the infrastructure used by our hosting providers. When data is stored internationally, we ensure that such transfers comply with the Data Privacy Act and that appropriate contractual and technical safeguards are in place to protect your information.

3. HOW WE COLLECT PERSONAL DATA

We collect data through:

1. User registration forms
2. Enrolment and payment processes
3. Course access and usage
4. Assessments and submissions
5. Communication with our support team
6. Cookies and platform analytics
7. External tools linked in modules such as YouTube and Zoom

No data is collected without a lawful and legitimate purpose.

4. PURPOSES OF PROCESSING PERSONAL DATA

We process your data only for legitimate business purposes and in compliance with the Data Privacy Act. These purposes include:

4.1 Service Delivery

• Creating and managing your account
  
• Providing access to self-paced modules and webinars
  
• Generating certificates
  
• Tracking course progress
  
• Providing assessment results
  
• Delivering digital resources

4.2 Communication

• Sending course updates
  
• Confirming enrolments and payments
  
• Responding to inquiries

4.3 Compliance and Legal Obligations

• Record keeping required under Philippine laws
  
• Responding to regulatory requests
  
• Implementing security controls

4.4 Platform Improvement

• Understanding user behaviour
  
• Enhancing content delivery
  
• Improving technical performance
  
• Ensuring system integrity

4.5 Security and Fraud Prevention

• Monitoring unusual activity
  
• Preventing unauthorised access
  
• Detecting violations of Terms of Use

5. USE OF COOKIES AND ANALYTICS

Our website and LMS may use cookies to:

• Maintain session stability
  
• Remember your login state
  
• Improve personalisation
  
• Allow analytics tools to function

Common cookies include:

• Session cookies
  
• Authentication cookies
  
• Analytics cookies
  
• Preference cookies

You may disable cookies in your browser settings, but doing so may affect platform performance.

6. DATA SHARING AND DISCLOSURE

We do not sell or rent your personal data.

However, we may share your data under the following circumstances:

6.1 Service Providers

We use trusted third-party providers to support platform operations. These include:

• PayMongo for payments
  
• Zoom for live webinars
  
• Cloud hosting providers
  
• Security and analytics tools

Third-party providers process data only as instructed by us and according to their own policies.

6.2 Legal Requirements

We may disclose data:

• When required by Philippine law
  
• To comply with court orders or administrative directives
  
• To prevent fraud or protect platform integrity

6.3 Internal Operations

Authorized personnel within Knowledge Horizons may access your data strictly for service delivery and administrative needs.

7. STORAGE AND RETENTION OF PERSONAL DATA

We retain your data only for as long as necessary to:

• Provide your enrolled courses
  
• Maintain accurate certification records
  
• Comply with legal and financial obligations
  
• Resolve disputes and enforce agreements

Typical retention periods:

• Account information: As long as your account remains active
  
• Course records and certificates: Up to 5 years after completion
  
• Payment records: At least 5 years for accounting compliance
  
• Email and communications: Up to 3 years

You may request deletion of your account subject to legal retention exceptions.

7.1 Retention Period for System Logs

To support platform security, audit requirements, and dispute resolution, we retain the following technical records:

• System logs, including login records security events and platform errors: retained for up to 1 month
  
• LMS activity logs, including course access timestamps quiz attempts and progress data: retained for up to 5 years or as required for certification verification

These logs are retained securely and accessed only when required for troubleshooting security investigations or compliance evaluations.

 

8. PROTECTION AND SECURITY MEASURES

We implement reasonable and appropriate organizational, technical, and physical safeguards following NPC standards.

These include:

• SSL encryption
  
• Access control and authentication
  
• Password protection protocols
  
• Encrypted backups
  
• Secure servers
  
• Firewalls and threat detection tools
  
• Regular security audits
  
• Employee confidentiality obligations

Only authorized personnel are granted access to personal data. We maintain internal policies regarding offsite and cross-border data storage. When personal data is stored or processed outside the Philippines, we ensure that transfers comply with NPC requirements, including international data transfer standards, secure channels, contractual data protection measures, and continued oversight of third-party processors.

9. USER RIGHTS UNDER THE DATA PRIVACY ACT

You have the following rights:

9.1 Right to Be Informed

You may request information about how your data is collected and processed.

9.2 Right to Access

You may request a copy of the personal data we hold about you.

9.3 Right to Rectification

You may request corrections to inaccurate or outdated information.

9.4 Right to Erasure or Blocking

You may request deletion of your data where legally permissible.

9.5 Right to Object

You may object to processing for certain purposes.

9.6 Right to Data Portability

You may request electronic copies of your data.

9.7 Right to File a Complaint

You may file a complaint with the National Privacy Commission if you believe your rights were violated.

Contact NPC at https://privacy.gov.ph

10. CHILDREN’S PRIVACY

Learners 13 to 17 years old may use the platform without parental consent verification.

We do not knowingly collect data from children below 13 years old.

11. THIRD-PARTY LINKS

Modules may contain external links such as YouTube videos, readings, external resources, or reference websites.
These sites have their own privacy policies. We are not responsible for the practices of external websites.

12. DATA BREACH RESPONSE

In case of a data breach:

1. We will activate our internal breach management protocol
2. We will notify affected users within the period required by law
3. We will report the breach to the National Privacy Commission when warranted
4. We will take steps to mitigate and prevent further impact

13. INTERNATIONAL DATA TRANSFERS

Some service providers, such as cloud storage or analytics tools, may store data outside the Philippines.
These transfers are allowed by law when:

• The recipient country has adequate data protection.
  
• Contractual safeguards are implemented.
  
• The transfer is necessary to fulfil your service

14. CHANGES TO THIS PRIVACY POLICY

We may update this policy to reflect:

• Changes in the law
  
• Improvements to our platform
  
• New services or features

Continued use of the platform signifies acceptance of the updated version.

15. CONTACT INFORMATION

For questions, requests, or privacy-related concerns, you may contact our Data Protection Officer:

Email: notifications@knowledgehorizonsph.com

Business Name: Knowledge Horizons Training and Development Services

Registered Address: Jubilation Enclave Brgy Sto Niño Biñan City Laguna

The Acting Data Protection Officer oversees compliance with the Data Privacy Act, ensures proper handling of personal data, and manages privacy-related inquiries and reports.